Problematic Shipments | Admiral Envelope

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Problematic Shipments

Damaged Shipments & Incorrect Items
To make a claim for a damaged shipment or incorrect item, exception must be taken at the time of delivery, and should be noted on the delivery receipt, and signed by the delivery agent. Admiral Envelope must be contacted within 2 business days of receipt to initiate an exchange of damaged or incorrect items. To initiate an exchange, contact Admiral Envelope's Fulfillment Department to obtain a Returned Merchandise Authorization (RMA) number. Admiral Envelope will send a Return Shipping Label to affix to the packaging. Items returned without an RMA number and an Admiral Envelope Return Shipping Label, or with an RMA issued over 30 days previous, will be refused, and a refund will not be issued. Please allow approximately ten (10) business days for your exchange to be processed once it has been received by Admiral Envelope.

Time-Sensitive Orders
In cases where items are damaged in shipping, and the items are needed for a time sensitive purpose, Admiral Envelope recommends placing a new identical order immediately, and citing the new order in a note with the damaged package. At its own discretion, Admiral Envelope will consider issuing a refund, instead of an exchange, for the damaged items when they are returned.